Last updated: May 23, 2020
We at Fettch Technologies Inc. aim provide you security, peace of mind, and to optimize your use and satisfaction with respect to your use of our services and platform. We know that you care your information is used and shared, and we value your trust and confidence that we will do so carefully and sensibly. In order to ensure we may provide you the best service and in order to optimize your experience we may collect personal information from you.
Interpretation and Definitions
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
You means the individual accessing or using the Service, or the company, or
other legal entity on behalf of which such individual is accessing or using the
Service, as applicable.
Company (referred to as either "the Company", "We", "Us" or "Our" in this
Agreement) refers to Fettch Technologies inc., 4001 Don Mills Rd.
Affiliate means an entity that controls, is affiliated with by or is under common
control with a party, where "control" means ownership of 50% or more of the
shares, equity interest or other securities entitled to vote for election of directors
or other managing authority.
Account means a unique account created for You to access our Service or parts
of our Service.
Personal information means any information that can identify you as an
individual. Fettch Technologies Inc. collects personal information from you
whenever you use our Services.
If you have any questions or questions
us at firstname.lastname@example.org
Services refers to the website, apps, and platforms of Fettch Technologies inc.
Country refers to: Ontario, Canada
Service Provider means any natural or legal person who processes the data on
behalf of the Company. It refers to third-party companies or individuals
employed by the Company to facilitate the Service, to provide the Service on
behalf of the Company, to perform services related to the Service or to assist the
Company in analyzing how the Service is used.
Third-party Social Media Service refers to any website or any social network
website through which a User can log in or create an account to use the Service.
Personal Data is any information that relates to an identified or identifiable
Cookies are small files that are placed on Your computer, mobile device or any
other device by a website, containing the details of Your browsing history on that
website among its many uses.
Device means any device that can access the Service such as a computer, a
cellphone or a digital tablet.
Usage Data refers to data collected automatically, either generated by the use of
the Service or from the Service infrastructure itself (for example, the duration of
a page visit).
Collecting and Using Your Personal Data
While using Our Service, We may ask You to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:
● Email address
● First name and last name
● Phone number
● Address, State, Province, ZIP/Postal code, City
● Usage Data
Data which may include email, first and last name, phone number, login name and password, address, profile picture, payment or banking information (including related payment verification information), government identification documents, including driver’s license numbers and images, birthdate,, and images. This may also include forms of identification such as driver’s license or government issued identification for our Delivery
Partners who must verify identity in order to register as a driver This also includes vehicle or insurance information of delivery partners and some users.
We use photo and id verification for some of our users and may collect this data in order to verify identity or verify purchases.
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service we may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.
We may collect data regarding age, sex, etc. either directly or via third party services
We may collect information such as telephone number, fax, or email address which is generally submitted by you through our services.
Tracking Technologies and Cookies
You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service.
We generally collect information relating to purchases and transactions. This information may include: items purchased, delivery information (such as distance, location, and route),
date and time of purchase, delivery information,payment method, promotional codes, in-app or in-service messages relating to an order or a given purchase.
We enable users to communicate with us and each other via our Services. For example, you may communicate with a Fettch driver regarding the location of your order. We receive this data to ensure the integrity of our services, for security purposes, and to improve our Services.
We may collect information you submit to us such as reviews, comments, and information regarding your preferences relating to receiving direct marketing from Fettch Technologies Inc.
We may collect data regarding the devices used to access our services. This may include device, model, IP Address, etc.
Location Data is collected by us to ensure the smooth operation of our Services to showcase relevant stores in your vicinity, so users may receive orders and track deliveries2, to showcase products available and to personalize our marketing content to you. Location data is also used to verify deliveries are completed and for the integrity and security of Fettch Technologies inc., Location data is also used for any support or issues relating to use of service.
We collect location data from a user’s phone if the user enables this. With respect to our Fettch drivers, location data is collected when the app is running both in the foreground and background.
Collection of Your Personal Data
We may collect personal data above from you in the following ways when you :
Register with our Services and create an account
Sign up as a driver, or vendor or communicate an interest in partnering with Fettch
Submit a form
Submit feedback, comments,or reviews on our services
Contact our customer support team or access our customer support services
Use our services and platforms including our app and website
Communicate through our app or website for example in the event you message a driver or user to discuss order details
Marketing service providers
Fettch may additionally collect information about you from other sources or third party resources. These may include:
Information disclosed to us by users who wish to refer you to our service
Information made accessible to us by third parties such as social media services, third party payment providers, or other websites or features Fettch is integrated with
Marketing service providers
Partners who help us determine eligibility to work for security purposes and the safety of our users and Services
Use of Your Personal Data
The Company may use Personal Data for the following purposes:
To provide and maintain our Service, including to monitor and facilitate the
usage of our Service.
To manage Your Account: to manage your registration as a user of the Service.
The Personal Data you provide can give you access to different functionalities of
the Service that are available to you as a registered user.
For the performance of a contract: the development, compliance and
undertaking of the purchase contract for the products, items or services You
have purchased or of any other contract with us through the Service.
To contact You: to contact you by email, telephone calls, SMS, or other
equivalent forms of electronic communication, such as a mobile application's
push notifications regarding updates or informative communications related to
the functionalities, products or contracted services, including the security
updates, when necessary or reasonable for their implementation.
To provide you with news, special offers and general information about other
goods, services and events which we offer that are similar to those that you
have already purchased or enquired about unless You have opted not to receive
To manage your requests: To attend and manage Your requests to us.
To send marketing and non-marketing communications to users
To improve and evolve our services and the quality of our services
To improve our services functionalities and precision
We may share your personal information in the following situations:
With Service Providers: We may share Your personal information with Service
Providers to monitor and analyze the use of our Service, to contact You.
For Business transfers: We may share or transfer Your personal information in
connection with, or during negotiations of, any merger, sale of Company assets,
financing, or acquisition of all or a portion of our business to another company.
With Affiliates: We may share Your information with Our affiliates, in which case
parent company and any other subsidiaries, joint venture partners or other
companies that We control or that are under common control with Us.
With Business partners: We may share Your information with Our business
partners to offer You certain products, services or promotions.
With other users: when You share personal information or otherwise interact in
the public areas with other users, such information may be viewed by all users
and may be publicly distributed outside.
If You interact with other users or register through a Third-Party Social Media Service, Your contacts on the Third-Party Social Media Service may see Your name, profile, pictures and
description of Your activity. Similarly, other users will be able to view
descriptions of Your activity, communicate with You and view Your profile.
Some of our services require that we share data. We may also share data with
our affiliates, subsidiaries, and partners, for legal reasons or in connection with
claims or disputes.
Retention of Your Personal Data
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
Transfer of Your Personal Data
Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
Your personal information may be transferred outside the jurisdiction in which you are residing and will then become subject to those laws. Use of our Service, constitutes your consent to the transfer of your personal information outside of your jurisdiction.
Disclosure of Your Personal Data
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Other legal requirements
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
Comply with a legal obligation
Protect and defend the rights or property of the Company
Prevent or investigate possible wrongdoing in connection with the Service
Protect the personal safety of Users of the Service or the public
Protect against legal liability
Security of Your Personal Data
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
Your security is of the utmost importance to Fettch. We take the appropriate technical, structural, and l security measures to protect your personal information and control against unauthorized access, use, modification and disclosure, and accidental loss, destruction and damage. For example, we use standard, industry-wide, commercially reasonable security practices such as encryption, firewalls and SSL (Secure Socket Layers).
We cannot guarantee the security of our database and platforms though we take every necessary precaution to maintain your security. We cannot guarantee your information will not be intercepted when. Transmission and disclosure is at your own risk.
Our Services are not intended for anyone under the age of 16 years. We do not consciously collect personal information from anyone under the age of 16. The Service is not directed at or marketed towards anyone under the age of 16. We do not allow registration or usage by anyone under the age of 16 and in using our services you certify you meet the minimum age requirement of your jurisdiction.
Our collection and use of personal data are done for on the basis of:
a. The provision of requested services and platform as part of a contract between you and Fettch Technologies
c. Fulfillment of our legal and corporate obligations
d. Our responsibility and duty to facilitate orders, maintain security and efficiency of the platform and services, and prevent fraud and misuse
Any who has provided consent to our use of personal data can contact us and withdraw consent at any time. You will then not be abe to use our services. You may contact us at email@example.com with any concerns you have. Withdrawing consent will not however make unlawful our use of your information for the period while consent had been maintained prior to withdrawal.
Links to Other Websites
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Fettch may also display personalized advertising viq third-party websites and other platforms or may market directly to you. If you do not wish to receive direct marketing communications from Fettch, you can adjust your preferences in the application, elect to unsubscribe, or may contact us directly via firstname.lastname@example.org.
Your California Privacy Rights
(California's Shine the Light law)
Under California Civil Code Section 1798 (California's Shine the Light law), California residents with an established business relationship with us can request information once a year about sharing their Personal Data with third parties for the third parties' direct marketing purposes.
If you'd like to request more information under the California Shine the Light law, and if you are a California resident, You can contact Us using the contact information provided below.
California Privacy Rights for Minor Users
(California Business and Professions
Code Section 22581)
California Business and Professions Code section 22581 allow California residents under the age of 18 who are registered users of online sites, services or applications to request and obtain removal of content or information they have publicly posted.
To request removal of such data, and if you are a California resident, You can contact Us using the contact information provided below, and include the email address associated with Your account.
Be aware that Your request does not guarantee complete or comprehensive removal of content or information posted online and that the law may not permit or require removal in certain circumstances.
● By email: email@example.com